Anil Philly believes in helping all customers as far as possible, and has consequently prepared a thoughtful cancellation policy.
- Anil Philly undertakes all projects under the scope of objectives that determine the direction / route followed by the project.
- All Web Design / Web Development/ Web Applications Development / Search Engine Optimization / Facebook Design / Logo Design / Multimedia / E-mail Marketing / Search Engine Marketing like PPC are carried out and accepted after total analysis and creation of a complete scope document, in order to ensure that our teams have full understanding of the work needed to be done, eliminating possibilities of any project cancellation / reversal / dispute.
- Since Anil Philly and the client understand that there is work involved to achieve every milestone of the project and completion of every module, a refund would not be possible for the work once assigned to us.
- Payments for custom design projects / above services are made to us in increments by client is non-refundable. If a project is canceled or postponed, all charges paid are retained by Anil Philly and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
- If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
- No cancellations are entertained for those services that the Anil Philly marketing team had offered on special occasions. These are limited occasion offers and hence cancellations are not possible.
Thank you for shopping with AnilPhilly. We want you to be completely satisfied with your purchase. If you have any concerns or need to initiate a refund or return, please review the following policy.
Refund Policy
We offer a 7-day refund policy for most of our products and services. If you are not satisfied with your purchase, you may request a refund within 15 days from the date of purchase. To be eligible for a refund, please ensure that:
- The request is made within the specified timeframe.
- The product or service is unused, in its original condition, and in the original packaging.
- Any accompanying documentation or materials are returned with the product.
Once we receive your request and verify that the eligibility criteria are met, we will process your refund. Please note that it may take 15 for the refund to be reflected in your account.
Return Policy
In addition to our refund policy, we also accept returns for certain products. If you receive a defective or damaged product, please contact our customer support team within 7 days of receiving the item to initiate the return process. To be eligible for a return, please ensure that:
- The return request is made within the specified timeframe.
- The product is unused, in its original condition, and in the original packaging.
- Any accompanying documentation or materials are returned with the product.
Once we receive the returned item and verify its eligibility, we will process the return. Depending on the circumstances, we may offer a replacement, repair, or refund. We will communicate with you regarding the resolution of your return request.
Contact Us
If you have any questions or need assistance with a refund or return, please contact our customer support team. We will be happy to assist you and address any concerns you may have.